# default > default knowledge base – help articles and documentation. ## New to Goody User Guide - [Why should I use Goody for my business gifts?](https://support.ongoody.com/en_us/why-should-i-use-goody-for-my-business-gifts-ByfNep0nl.md): Why should I use Goody for my business gifts Goody makes business gifting feel personal flexible and delightful Heres what sets us apart Recipients ch - [How do I send my first gift?](https://support.ongoody.com/en_us/how-do-i-send-my-first-gift-ryTr4aC2Wl.md): Sending a gift on Goody is quick and easy Heres a walkthrough Step 1 Choose how you want to send Select Send via email or gift link the default or - [Which Goody plan is right for me?](https://support.ongoody.com/en_us/which-goody-plan-is-right-for-me-rJIo8pRhl.md): Every Goody plan lets you send gifts without needing recipient mailing addresses bulk upload a CSV of recipients create your own Collections or set a budget - [How do payments work on Goody?](https://support.ongoody.com/en_us/how-do-payments-work-on-goody-rJuIO6R3Zl.md): There are two main ways to pay for gifts on Goody Credit card When using a credit card youll be charged after the gift is accepted If a gift expires wit - [How do I track my gifts?](https://support.ongoody.com/en_us/how-do-i-track-my-gifts-BkIAda02Wg.md): Sign in to your Goody account and head to the Track page Youll see the status of all the gifts youve sent including whether theyve been opened accepted s - [How do I pull reports for my finance and executive team?](https://support.ongoody.com/en_us/how-do-i-pull-reports-for-my-finance-and-executive-team-rkPAYTCnbg.md): The Reports feature in your Goody for Business account makes it easy to download raw data This information is available to all users on any plan including Sta - [How do I contact Goody support?](https://support.ongoody.com/en_us/how-do-i-contact-goody-support-HkdSca03bl.md): Were here to help You can reach us two ways Live chat Click the chat icon on our website at ongoodycom Email Send us a message at supportongoodyc - [What are the best occasions to send a Goody gift for?](https://support.ongoody.com/en_us/what-are-the-best-occasions-to-send-a-goody-gift-for-H10qca02Wl.md): Goody curates amazing gifts from both new and beloved brands for all types of occasions Some of the most popular include birthdays work anniversaries employ - [How do I use Goody to send personal gifts to friends and family?](https://support.ongoody.com/en_us/how-do-i-use-goody-to-send-personal-gifts-to-friends-and-family-r19JipC3bg.md): Sending a personal gift on Goody is simple: create an account, pick a gift, add a card and message, then send by phone number or link. No address needed. - [How to verify that an email or message is really from Goody](https://support.ongoody.com/en_us/how-to-verify-that-an-email-or-message-is-really-from-goody-rysWKLiIGe.md): Were aware that scammers sometimes impersonate Goody employees including real names and job titles to contact brands and businesses about fake partnerships - [Introducing Product Updates](https://support.ongoody.com/en_us/introducing-product-updates-Bkk2diePze.md): Were excited to introduce the Product Updates page your goto resource for reviewing whats new in Goody for Business organized month by month This archive ## Sending Gifts - [What types of gifts can be sent on Goody?](https://support.ongoody.com/en_us/what-types-of-gifts-can-be-sent-on-goody-ryAW3aCnZe.md): Goody offers several ways to gift Heres whats available The Gift of Choice Goodys most popular option Set a budget from 15 to 1000 and your rec - [How do international gifts work?](https://support.ongoody.com/en_us/how-do-international-gifts-work-H1LvhpA2Wl.md): Goody offers international gifting to 140 countries Heres what you need to know Domestic shipping all plans Domestic shipping rates in the US and Cana - [Do I need to know my recipients’ mailing addresses to send a gift?](https://support.ongoody.com/en_us/do-i-need-to-know-my-recipients-mailing-addresses-to-send-a-gift-By_1660he.md): No Thats one of the best parts about Goody When you send via email or gift link the default option recipients provide their own shipping address when they - [Can I ship gifts directly to someone’s address?](https://support.ongoody.com/en_us/can-i-ship-gifts-directly-to-someones-address-Syhf6TA3e.md): Yes If you already have your recipients shipping addresses you can choose Ship directly to address on the Send page This lets you send gifts in the conven - [Can I use Goody for in-person events?](https://support.ongoody.com/en_us/can-i-use-goody-for-in-person-events-ByQ0a6RhWg.md): Absolutely Goody is great for conferences and events There are two main approaches QR codes Set up a gift batch opt for no notifications and generate a - [How do I get a QR code for a gift?](https://support.ongoody.com/en_us/how-do-i-get-a-qr-code-for-a-gift-rJBf0pR3bl.md): Heres how to create a QR code 1 On the Send page choose a gift and add your card and message 2 Set up your gift batch and include a name and email f - [Do you offer gift cards?](https://support.ongoody.com/en_us/do-you-offer-gift-cards-HJ9IAa03We.md): Yes We offer a wide selection of egift cards for both US and international use from wellknown brands like Uber Ulta DoorDash Amazon and more plus niche - [Do you offer alcohol?](https://support.ongoody.com/en_us/do-you-offer-alcohol-rJWs0aChZe.md): Yes We offer a great selection of wines and spirits as well as Gift Collections with alcoholic beverages at various price points for your recipient to choose - [I already sent my gift, can I make changes to the settings?](https://support.ongoody.com/en_us/i-already-sent-my-gift-can-i-make-changes-to-the-settings-r1KQkC02bl.md): Yes You can update several settings on a gift thats already been sent Heres what you can change The internal gift name of the batch the expiration date - [How do I cancel a gift?](https://support.ongoody.com/en_us/how-do-i-cancel-a-gift-H1a5k0CnZe.md): If a gift hasnt been accepted by the recipient yet you can cancel it Once a gift has been ordered and processed it can no longer be canceled To cancel a g - [Are any reminders sent to recipients if they haven’t accepted my gift?](https://support.ongoody.com/en_us/are-any-reminders-sent-to-recipients-if-they-havent-accepted-my-gift-S1yxeARhbe.md): Yes If a recipient hasnt completed the gift acceptance process within 24 hours one reminder is sent After that additional reminders are sent on a weekly ba - [Can I send gifts using my own email address?](https://support.ongoody.com/en_us/can-i-send-gifts-using-my-own-email-address-B1YHlA0ne.md): Yes With a Pro plan subscription you can send gift notifications from your own work Gmail account instead of from Goody This makes the gift more recognizable - [How do I curate my own gift collection?](https://support.ongoody.com/en_us/how-do-i-curate-my-own-gift-collection-SkrFgCR3bx.md): A Collection is a curated selection of gifts that you choose for your recipients Think of it as a gift menu that you design Heres how to create one 1 Op - [What can I use Goody’s AI feature for?](https://support.ongoody.com/en_us/what-can-i-use-goodys-ai-feature-for-S1YjRAhbl.md): Goody AI Gifting is a conversational AI tool built into the Goody platform that helps you find the perfect gift fast Instead of browsing endlessly you simpl - [Enable gift swaps](https://support.ongoody.com/en_us/enable-gift-swaps-rJJfAA3Wg.md): Learn how to enable or disable gift swaps on Goody, so recipients can exchange their gift for another item of equal or lesser value. - [Will my recipient receive a tracking number?](https://support.ongoody.com/en_us/will-my-recipient-receive-a-tracking-number-ByDMzCChbg.md): Yes Your recipient will receive text message updates when their gift ships and when its delivered They can also click on the original gift link and check out - [Book a support call!](https://support.ongoody.com/en_us/book-a-support-call-rk55_0U6Wg.md): httpscalendlycomwillongoodynewmeeting - [Templates](https://support.ongoody.com/en_us/templates-HJlSi9Drzg.md): Save a gift configuration products card message and send options so you can reuse it later share it with coworkers or use it in automations Template - [Send gifts with the Goody Chrome extension](https://support.ongoody.com/en_us/send-gifts-with-the-goody-chrome-extension-BkmgaGdBMg.md): Send gifts right from your browser no address required Goodys Chrome extension lets you send business gifts to employees prospects and clients without lea ## Receiving Gifts - [How do I accept my gift?](https://support.ongoody.com/en_us/how-do-i-accept-my-gift-rJKAfRA3bx.md): Congratulations on getting a gift You can accept it right on the website no download required Heres how 1 Open the gift and tap through the card and m - [The gift arrived broken, what do I do?](https://support.ongoody.com/en_us/the-gift-arrived-broken-what-do-i-do-rJ_fQARhZg.md): Were sorry to hear that In the world of shipping things can happen Heres what to do 1 Email us at supportongoodycom or reach out via live chat withi - [How do I return or exchange an order after it delivered?](https://support.ongoody.com/en_us/how-do-i-return-or-exchange-an-order-after-it-delivered-H1cd7C02l.md): If youd like to return or exchange your gift our support team is here to help Reach out to us at supportongoodycom Heres what to know Exchanges We - [I entered the wrong address, how do I fix it?](https://support.ongoody.com/en_us/i-entered-the-wrong-address-how-do-i-fix-it-ryEsQAC2Wg.md): Contact us via live chat on our website or email supportongoodycom to request a change to your shipping address If the gift hasnt been processed yet well - [I chose my gift but changed my mind, and it hasn’t shipped yet. Can I pick a new gift?](https://support.ongoody.com/en_us/i-chose-my-gift-but-changed-my-mind-and-it-hasnt-shipped-yet-can-i-pick-a-new-gift-rJqf4CChZg.md): If youve changed your mind about a gift you selected please reach out to us as soon as possible the sooner we hear from you the better chance we have of ma - [How do I accept my gift if it expired?](https://support.ongoody.com/en_us/how-do-i-accept-my-gift-if-it-expired-Hkk8ECC3Wx.md): Wed love to help you accept your gift Unfortunately were unable to reinstate it without approval from the sender We recommend reaching out to the person w - [I received a Company Store link — how do I shop and track my order?](https://support.ongoody.com/en_us/i-received-a-company-store-link-how-do-i-shop-and-track-my-order-r1K3Lvmxfx.md): A Company Store is a branded storefront where you can browse and buy swag directly Every order is printed on demand and shipped straight to you no Goody acco ## Branded Swag - [Create and send on-demand swag](https://support.ongoody.com/en_us/create-and-send-on-demand-swag-rkNsV003Wg.md): Learn how to create and send on-demand branded swag with no minimum order. Upload your logo, preview the mockup, and ship within the US or internationally. - [Order bulk swag and custom kits](https://support.ongoody.com/en_us/order-bulk-swag-and-custom-kits-SkFyrARnx.md): Learn how to order bulk swag and custom kits with Goody's sales team, from mockup approval through production and delivery. - [Set up warehousing for branded swag](https://support.ongoody.com/en_us/set-up-warehousing-for-branded-swag-S1nKrRAhZl.md): Set up warehousing for branded swag with Goody: check if your order quantifies, see how storage and staggered shipping work, and start with your sales team. - [Ship swag internationally](https://support.ongoody.com/en_us/ship-swag-internationally-S1jCr003Zg.md): Learn how to ship swag internationally with Goody. Compare shipping rules, fees, and requirements for on-demand swag, custom branded gifts, and custom kits. - [Personalize a gift with a card or note](https://support.ongoody.com/en_us/personalize-a-gift-with-a-card-or-note-HJ24LARnbe.md): Every gift sent through Goody includes a way to add a personal touch Heres how it works Digital greeting card and message Every gift is sent with a digit - [Determine the cost of your branded swag order](https://support.ongoody.com/en_us/determine-the-cost-of-your-branded-swag-order-S1PB9QeYzx.md): Learn how pricing works for on-demand swag, by email/gift link or direct shipping, including how shipping and tax are calculated. ## Payments - [How do I pay for gifts?](https://support.ongoody.com/en_us/how-do-i-pay-for-gifts-BkCJU1JTZe.md): There are two main ways to pay Credit card Add a credit card from your Payment Methods page Youll be charged after gifts are accepted Charges are batche - [I paid with credit card, why do I have a balance?](https://support.ongoody.com/en_us/i-paid-with-credit-card-why-do-i-have-a-balance-S1hc_kJ6be.md): When you pay with a credit card youre charged the full original gift cost after its accepted even if the recipient swapped for a slightly lower cost item - [How do I get my receipt for gifts?](https://support.ongoody.com/en_us/how-do-i-get-my-receipt-for-gifts-S1qgKJJTWl.md): Receipts for purchases made in a business account can be found by clicking on the profile icon in the top right corner and then clicking Receipts Youll see - [How do I get my receipt for my subscription?](https://support.ongoody.com/en_us/how-do-i-get-my-receipt-for-my-subscription-BkyLcJy6bx.md): Subscription receipts are located in your account under the Receipts section Theyre also sent directly to the email address attached to your account If you - [[Teams] How can I see all receipts for the whole company?](https://support.ongoody.com/en_us/how-can-i-see-all-receipts-for-the-whole-company-SktC5yJaWe.md): Organization Admins have visibility into data across all Workspaces under their organization To view all company receipts click the profile icon in the top ri - [Is balance refundable?](https://support.ongoody.com/en_us/is-balance-refundable-rJuwjkkpZl.md): Unused account balance funds are nonrefundable and will expire after one year of balance inactivity on an account Please see further information within our En - [Will I be charged if a gift I sent isn’t accepted?](https://support.ongoody.com/en_us/will-i-be-charged-if-a-gift-i-sent-isnt-accepted-rJWhsykTe.md): No Youre only charged for gifts that are accepted If a gift isnt accepted by the recipient theres no charge If you paid with Balance the funds are retur - [How do I get itemized receipts for gifts sent with balance?](https://support.ongoody.com/en_us/how-do-i-get-itemized-receipts-for-gifts-sent-with-balance-Hy6kaykax.md): For gifts paid with prefunded Balance you can find detailed receipts as follows 1 Click the profile icon in the top right corner 2 Click Balance - [How do I add balance?](https://support.ongoody.com/en_us/how-do-i-add-balance-ryG49lpag.md): Add balance to prefund gifts on Goody. Learn about User, Organization, and Workspace balance, and how Teams customers can allocate funds monthly or quarterly. ## Analytics & Reports - [How can I track the acceptance and shipping status of my gifts?](https://support.ongoody.com/en_us/how-can-i-track-the-acceptance-and-shipping-status-of-my-gifts-BJol2Jkabg.md): Sign in to your Goody account and head to the Track page Youll see the status of all the gifts youve sent including whether theyve been opened accepted s - [How do I pull a CSV for my finance and executive team?](https://support.ongoody.com/en_us/how-do-i-pull-a-csv-for-my-finance-and-executive-team-SyV83JkTZg.md): The Reports feature makes it easy to download raw data for your own analysis Heres how 1 Navigate to the Reports page click the profile icon in the top - [How do I get itemized receipts for gifts sent with balance?](https://support.ongoody.com/en_us/how-do-i-get-itemized-receipts-for-gifts-sent-with-balance-Hy6kaykax.md): For gifts paid with prefunded Balance you can find detailed receipts as follows 1 Click the profile icon in the top right corner 2 Click Balance - [Calculate ROI with Gifting Calculator](https://support.ongoody.com/en_us/calculate-roi-with-gifting-calculator-rkT8mUOdfx.md): Estimate gifting ROI for ads, sales meetings, and outbound campaigns with this free B2B gifting calculator. ## Integrations - [[Teams] How do I link my HRIS or upload a CSV to create a list of contacts?](https://support.ongoody.com/en_us/how-do-i-link-my-hris-or-upload-a-csv-to-create-a-list-of-contacts-SJY8ayJpg.md): Teams customers can connect an HRIS or upload a CSV to build contact lists for automated gifts like birthdays and work anniversaries. - [How do I use Zapier with Goody?](https://support.ongoody.com/en_us/how-do-i-use-zapier-with-goody-BkMqRkJTWx.md): Zapier connects your Goody for Business account to thousands of other apps allowing you to automate your gifting For example you can Send a Goody gift base - [How can my users connect Calendly for meeting scheduling?](https://support.ongoody.com/en_us/how-can-my-users-connect-calendly-for-meeting-scheduling-rJlaZl16bx.md): Heres how to set it up 1 Click My Account in the top right corner of your screen 2 Click the Integrations tab 3 Select the Calendly integrat ## Teams Plan - Getting Started - [Teams Customer Onboarding Guide](https://support.ongoody.com/en_us/teams-customer-onboarding-guide-Sk3xGSbRg.md): A getting-started guide for Goody's Teams plan, covering account admin, gifts and payment, automated gifts, and technical integrations. - [Set and manage budgets for your team](https://support.ongoody.com/en_us/set-and-manage-budgets-for-your-team-H1iQkVmwMe.md): Use the Budgeting tool to view balances, set recurring budgets, and transfer funds between your organization, members, and workspaces. ## Account Administration - [[Teams & Pro] How do I set up custom branding?](https://support.ongoody.com/en_us/how-do-i-set-up-custom-branding-ByLcMpR2Zl.md): With a Pro or Team subscription you can add your companys logo and branding to gift notifications and acceptance pages This gives your recipients a branded e - [[Teams & Pro] How do I set up custom digital greeting cards?](https://support.ongoody.com/en_us/how-do-i-set-up-custom-digital-greeting-cards-Byq9B6C2Zx.md): With a Pro or Team plan you can upload your own custom digital greeting card to send with any gift Heres how 1 Click on your name in the top right corne - [[Teams] How do I set up automated birthday, work anniversary, or onboarding gifts?](https://support.ongoody.com/en_us/how-do-i-set-up-automated-birthday-work-anniversary-or-onboarding-gifts-HyLZPaA2We.md): Autogifting is available on the Team plan and requires an HRIS integration Heres how to get started Prerequisites First sign up for the Team subscriptio - [Set up workspaces for your teams](https://support.ongoody.com/en_us/set-up-workspaces-for-your-teams-rJ_ntaAhZl.md): Learn how to create Goody workspaces to organize gifting by team, manage member roles, and share collections, templates, and funds. - [How do I invite users to Goody?](https://support.ongoody.com/en_us/how-do-i-invite-users-to-goody-SyKgfk1al.md): How do I invite users to Goody - [How do I get taxes removed as a nonprofit?](https://support.ongoody.com/en_us/how-do-i-get-taxes-removed-as-a-nonprofit-BkcUG116bl.md): Nonprofits can have sales tax removed by submitting tax-exempt paperwork for each state they're shipping gifts to. Send documentation to support@ongoody.com. - [How do I prevent Goody emails from getting caught by spam filters?](https://support.ongoody.com/en_us/how-do-i-prevent-goody-emails-from-getting-caught-by-spam-filters-SkDiM1k6g.md): In some cases your companys IT policies may restrict Goodys gift notification emails from reaching employees Ask your IT provider to add the following addre - [How do I cancel or downgrade my subscription?](https://support.ongoody.com/en_us/how-do-i-cancel-or-downgrade-my-subscription-BysfXJyaWe.md): Were sorry to see you go Heres how to cancel your subscription To cancel a Pro plan 1 Sign in to your Goody account 2 Click your name in the to - [How do I refer friends to Goody?](https://support.ongoody.com/en_us/how-do-i-refer-friends-to-goody-Hksr7yk6bg.md): You can earn 50 in Goody credits for each new Goody for Business user you refer after they successfully send and pay for a gift of 50 or more To refer a ne - [Someone else in my organization already has a Goody account, how do I join theirs?](https://support.ongoody.com/en_us/someone-else-in-my-organization-already-has-a-goody-account-how-do-i-join-theirs-BJ2j7Jy6x.md): If someone else in your organization already has a Goody for Business account the easiest option is to have them invite you from within their account They can - [How do I change my name, email, or company name on my account?](https://support.ongoody.com/en_us/how-do-i-change-my-name-email-or-company-name-on-my-account-Hy78V11pl.md): Email To change your email contact us via live chat or email at supportongoodycom Phone number For security purposes were unable to change a phone n - [My work email is Gmail or Yahoo, why can’t I sign up?](https://support.ongoody.com/en_us/my-work-email-is-gmail-or-yahoo-why-cant-i-sign-up-ryiaEyypbg.md): Goody for Business requires a company email domain as a fraud-prevention measure, so personal addresses like Gmail or Yahoo can't be used to sign up.